At Manas Creation, we put care and attention into every handcrafted and customized creation. Because many of our products are made specifically for each customer, we have a specific policy for cancellations, returns, replacements, and refunds.
1. Order Cancellation
Customers may request cancellation as soon as possible after placing an order.
For customized or personalized products, cancellation may not be possible once the design, customization, or production process has started.
If an order has already been dispatched, cancellation may no longer be possible.
Any eligible refund will be processed according to the applicable terms of the order.
2. Customized Products
Customized products may include personalized names, initials, dates, colours, themes, designs, or other customer-specific requirements.
Due to their personalized nature, customized products are generally not eligible for return or refund unless the product is received damaged, defective, or materially different from the confirmed order.
Customers are responsible for checking the accuracy of information provided for personalization before production begins.
3. Damaged or Defective Products
If your order arrives damaged or defective, please contact us promptly after delivery.
To help us investigate the issue, please provide:
- Order details
- Clear photographs of the product
- Photographs of the packaging
- A short video, if available
- A description of the issue
After reviewing the matter, Manas Creation may offer an appropriate solution, which may include replacement, repair, or refund, depending on the circumstances and availability.
4. Incorrect Product
If you receive a product that is materially different from the product confirmed in your order due to an error on our part, please contact us as soon as possible.
We will review the issue and, where appropriate, arrange a replacement or another suitable resolution.
5. Change of Mind
Because our products are often handcrafted and made to order, change-of-mind returns may not be accepted, particularly after production has begun.
We recommend confirming all product details, customization requirements, colours, names, and delivery information before placing an order.
6. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method, where technically possible.
The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.
7. Delivery Delays
Estimated delivery dates are provided in good faith. Delays caused by courier services, weather, transportation disruptions, public holidays, incorrect customer information, or other circumstances beyond our reasonable control may not qualify for a refund.
8. Non-Delivery
If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, or repeated unsuccessful delivery attempts, additional delivery charges may apply for re-shipment.
Refund eligibility in such circumstances will be considered based on the individual order.
9. Refund Exceptions
Refunds may not be available where:
- The customer provided incorrect personalization details.
- The product was damaged after delivery due to misuse or improper handling.
- The customer refuses delivery without a valid reason.
- The product has been altered or damaged by the customer.
- The order was customized according to the information provided by the customer and no manufacturing error is present.
10. How to Request a Refund or Replacement
For any refund, replacement, or order-related concern, please contact us with your order details and supporting photographs/videos.
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
We will review your request and communicate the available resolution.
11. Policy Updates
Manas Creation may update this Refund & Cancellation Policy from time to time.
Manas Creation
Make Every Celebration Beautiful.